Workflow

Workflow. Set of IT methods and techniques for supporting management or administrative work procedures. The workflow systems are based on the mapping of tasks and responsibilities of multiple units and users who work in sequence and / or in parallel on a common flow of activities to carry out a business process; the latter can involve more companies and external subjects. A workflow model supports structured data exchange activities via e-mail, automatically checks and solicits compliance with the calendar of activities, uses a database integrated with the other IT applications of the company; it uses Internet technologies and telematic networks, usually having a user figure as coordinator of the process